In my last two blog entries I talked about the Beta Results of the X-Link Enterprise Edition and how it improved message delivery times by reduction of 77%. We looked at how and why the results were obtained and came to the conclusion that X-Link Enterprise Edition does perform high volume message delivery much better than the application and/or service editions.
But we also found that a handful of messages were still being delivered slowly even with all of the improvements of Enterprise. We've found 4 reasons for these delays which are:
- Trying to update patients in the PM when the patient is locked adds an additional 5 minutes to the delivery time or more,
- The EHR sometimes replies very slowly or not at all, and these delays directly affect delivery time,
- When reading updated patients in the PM when the patient is locked in the PM adds time to the delivery time of the message for this patient. This also delays all subsequent messages from transferring until the lock is gone.
- The final very small delay of just a few messages is unknown and is the topic of this blog entry.
How do we find out what is causing this 4th delay?